Resolving Conflicts
As a group leader you must be comfortable in the role and have the credibility to be able to intervene when conflicts arise. Con- flict is a natural occurrence in any group and de- problem-solving that is attempting (McLaughlin & Kaluzny cision-making 1999), and it can be good or destructive. Conflict may stimulate creativity and may motivate change in the group dynamics Determine the level of conflict and attempt to minimize it as much as possible When people of different backgrounds, ideas, views of various issues get together