EcommerceThe Growth of E-Commerce
The rise of e-commerce is fueling tremendous growth in the omni-channel fulfillment space. From a recent ARC survey on omni-channel fulfillment, 83.8% of respondents indicated they receive direct retail orders through their online channel, compared to 75.7% who receive direct retail orders through a brick and mortar location. This is mainly due to the increase in the number of retailers selling exclusively on the Web. And while 63% of revenues come from the brick and mortar location, e-commerce is taking a bigger chunk every year. In the last five years, e-commerce revenues have increased 51%, and are expected to grow 42% in the next five years. This continued growth will make it more important for organizations to fulfill orders through the most efficient channel, regardless of where orders originate.