A : hello , this is top restaurant, How can I help you?
B : I am Anna.1 hour ago, I call you for ordering Honey roast duck. There is a problem about Honey roast duck. I'd like to make a complaint
A : Please tell me exactly what the problem is ordering Honey roast duck
B : You sent the wrong quantity
A : Oh no, How many did we send?
B : 30,I ordered 300
A : I'm sorry to hear that I don't know to happen. Let me check and see what happened. Just a moment please.
B : ok. I wait
A : I check detail. This was because Chef listen wrong. He heard 30
B : I want a refund.
A : I'm afraid, It can not refund. But I'd like to offer you 20% discount of this ordering
B : 20% discount, OK I agree and I wanted to see if the problem has been resolve. How do you solve it?
A : this won't happen again. In the future I will check before I sent to customer
B : very good, I hope you do it. Can you sent me today?
A : Yes, Of course. I'm glad that you have brought this to our notice
B : No problem. you keep experience. It will develop your restaurant for the better
A : Thanks