First of all, we have to apologize for the problem that caused trouble for the customer.
Normally,when we load for the customer as LCL, we use pallets.
For this shipments, it combined two POs together to load as FCL. So,we worked on CIF price based on floor loading and proposed to David.
However, when we load as floor loading,our warehouse will balance all products in the container. We have asked our warehouse to check and investigate the possible causes that made products collapse. From the photos, did the products collapse from the inside or only in the middle when the customer opened the container door.