Second, this distinction elicits a series of interesting questions around the basic issue of
why policies and practices do not converge. What happens between the decision to design
and develop a 360 degree performance appraisal system and its actual implementation in the
organization? Why is it that applicant scores from the most technically complex selection
batteries are often ignored by decision-makers? How can we be sure that employees are
attending the right kinds of training conducted with the most effective learning techniques?
These questions reveal gaps between the formulation and implementation of HR practices,
the causes of which we know very little