Twenty MIS support staff members reported directly to Bill Gears, who in turn reported to Joe O’Neil, the division MIS manager. Chicago had its own one-person MIS “group” who reported directly to O’Neil. O’Neil reported through the division controller’s organization. O’Neil was a former IBM employee with extensive experience on large mainframes and on the IBM AS/400 platform. He had been the MIS manager at another IMT site before coming to Fort Wayne in 1998.