Lexus has designed Express Service areas to provide routine
maintenance for six cars at a time. Service that formerly took
45 minutes now is done in 7 to 12 minutes. When necessary,
customers are provided loaner cars that expose customers to
new Lexus designs. Lexus also invites targeted customers to
special events where they can test drive cars at race tracks.
Collectively, these efforts are designed to continuously bolster
customer loyalty and envelop customers in the Lexus experience