Hi businesswomanthailand2012,
Here's what just happened:
49rebo04 let us know that "Lot 10 Mixed Metal Vintage Antique Gold And Black Buttons " didn't match the description and has requested a refund. A case is open and you can view the case and the buyer's message in the eBay Resolution Center.
Note that a case will only affect your seller performance rating if the case is not decided in your favor.
Here's what you need to do next:
You should respond to the buyer and try to resolve the problem by Aug 28, 2013. Most buyers and sellers are able to work things out by communicating with each other directly.
What you should know:
If you don't reply, or if the buyer isn't satisfied with the outcome by Aug 28, 2013, the buyer can escalate the case to eBay Customer Support.
In the meantime, PayPal funds from this transaction, including payment and shipping, will be unavailable for withdrawal. However, you can still use these funds to send a refund the buyer