2. Sometimes you must refuse some orders because’the products ordered are out of stock or no longer produced, a bad reputation of a customer, unfavorable terms of delivery, payment or discount asked for, or size of order.
Here are sentences used in refusing an order. Write OS if the sentence is for out of stock or no longer produced items, BR for a bad reputation, UT fot unfavorable terms, SO for size of order.
1. ………… We never offer quarterly terms on initial orders. We might, however, consider this short of credit once we have set up a trading relationship.
2. ………… The magic sponges we produce are sold by the gross, and therefore suggest you try a retailer.
3. ………… We cannot ship the goods as the date you requested in your order.
4. ………... As our factory is closing for the summer holiday, we could not handle your order. We regret that we have to decline it.
5. …………. The usual trade discount is 20% in this country, which is 5% lower that the figure you asked for.
6. …………. We are a small company and unable to fill your order for 12000 units.
7. …………. We regret to inform you that we no longer make this product. This is due to the declining demand over the past few years.
8. …………. I regret to say that we must turn down your order as we have full order books at present and cannot give a fixed date for delivery.
9. …………. The goods ordered are out of stock. I have checked for you that that they are available at our agent in Rayong. Please write directly, the email address is www.ratchaphoo.com.
10. ……….. As we discussed in our phone call this morning, we have run out of the silk ties. We will back order this item and will ship it by 5 March.