The Human Resource school & Elton Mayo • The results: • Productivity rose in areas where lighting was improved. • This result questioned Taylor’s assumption about the importance of money in motivating workforce and emphasised the importance of Human Relations, Mayo suggested the following: • Recognition, belonging, and security are more important that money in motivating employees. • Employees should be seen as members of a group. • Managers need to pay attention to individuals’ social needs. • Increased results are due to greater communication and improved relations with informal groups.