9. Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports. (Prepared Order Information document & send to every part.)
10. Publishes pricing schedules by verifying freight rates, charges, and allowances.
11. Accomplishes marketing and organization mission by completing related results as needed.
12. Updates managers by consolidating, analyzing, and forwarding daily action summaries.
13. Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
14. Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
15. Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
16. Provides sales vs. projection results by preparing and forwarding sales tracking reports. (Customer Satisfaction Survey and Inform the ETD & ETA to all customers. )