Section IV, “Measurement and Evaluation in KM and OL” begins with Meliha Handzic’s
“Evaluating KMS Effectiveness for Decision Support: A Preliminary Analysis.” The next chapter
is “Valuing Knowledge Within Virtual CoPs: The Quest for Meaningful Indicators” by Pierre-
Jean Barlatier, Yannick Naudet, Geraldine Vidou and Marie-Laure Watrinet. The chapter by Rene
J Jorna, Niels Faber and Henk Hadders entitled “Organizational Knowledge, Cognitively
Plausible Actors and Multi-Actor Systems” seeks to provide a basis for measuring organizational
knowledge