Refer to our conversation on phone this morning. I got some your information from K.Apinat which the present he has resigned the company. We are looking for the consulting firm which will help us to define and design the CRM road map for us. The scope of work which we need to discuss with them that
1) Review and Critique of PTG existing CRM road map
2) Perform a Technical Assessment
3) Perform an Organization or operation assessment
4) Perform a Business Process Assessment
5) Your Deliverable to us