In contrast, negative task feedback indicates that employees’
performance is inadequate and they need to make more effort to
improve. For example, if a front-line service employee is under
heavy workload and time pressure, negative task feedback from
his or her supervisor will not help to solve the problem but actually
increase their burden. Although research suggests that negative
task feedback is better than none if employees are to improve
their subsequent behavior (Arvey and Ivancevich, 1980; Fodor and
Carver, 2000), it is not viable for challenge stressors. Time is critical
for individualswhowork under heavy workload and time pressures
as they need to perform a lot of tasks in a short period. However