In this research article we have examined the Effect of Brand Trust, Brand Affect and Brand image on Customer brand loyalty and also cause and effect relationship is established between customer brand loyalty and consumer brand extension attitude in context of FMCG sector. The data was collected from 300 customer of FMCG sector at Gwalior City of Central India. Results are analyzed through Multivariate analysis (MANCOVA). Linear regression was also applied between independent variable and dependent variable.
The study resulted in to number of findings. All the variables were found to be consistent reported reliability more then 0.7 in all the cases. The study was intended to study the‘Maggi’ brand. Maggi has been a favourite brand since long in Indian society. An impact of variables such as brand trust, image and affect and categorical variables such as age, gender, income and qualification on brand loyalty and brand extension attitude was studied. Since, most of the brands keep on launching their new products. In this research we have tried to find out whether the image, trust and affectivity towards brand also influence the customers to but its extension. Moreover, if the customers are loyal, then also there would be a positive attitude towards the extension of brand. The results reveal that the variable brand trust is
showing no relationship with brand extension attitude but other two variables brand image and brand affect were positively significantly associated with extension attitude. However, brand trust and brand affect showed a significant relationship with brand loyalty but brand image was not found to be correlated with brand loyalty. No demographic variables other than income were found to be correlated with brand extension attitude and brand loyalty. It can be concluded that if an organization work on building brand image and trust it will ultimately be going to help in building brand for the new products introduced in its horizontal extension.