6.5 Technical Support shall not include the diagnosis and rectification of any fault resulting from:
6.5.1 the improper Use operation or neglect of the Designated Equipment;
6.5.2 the modification of the Designated Equipment or their merger (in whole or in part) with any other software;
6.5.3 other than the Designated Equipment;
6.5.4 the failure by the Customer to implement recommendations in respect of or solutions to faults previously advised by the company;
6.5.5 any repair, adjustment, alteration or modification of the Designated Equipment by any person other than the Company without the Company’s prior written consent;
6.5.6 any breach by the Customer of any of its obligations under any maintenance agreement in respect of the Designated Equipment;
6.5.7 the Customer’s failure to install and Use upon the Designated Equipment in substitution for the previous release within thirty (30) days of receipt of the same;
6.5.8 the Use of the Designated Equipment for a purpose for which they were not designed;
6.5.9 the transportation or relocation of the Designated Equipment save where the same has been performed by or under the direction of the Company;
6.5.10 any defect or error in any software used upon or in association with the Designated Equipment save where such usage is performed by or under the direction of the Company;
6.5.11 the Customer’s failure or inability or refusal to afford the Company’s representatives proper access to the Designated Equipment;
6.5.12 any defect or error in the Designated Equipment or any part thereof due to the situation referred to in Clause 6.4; or
6.5.13 Force Majeure.