2. Results
Review of the literature suggests that the principles of traditional market segmentation are difficult to implement
in social media because people tend to cluster according to interests and attitudes on the internet, rather than
according to other criteria of traditional market segmentation.
It is very important for organisations to have possibilities to monitor its customers insights and improve their
performance based on it: to increase brand awareness, create a strong relationship with customers and supporters of
the organization, to encourage the use of new communication channels, etc.
The theoretical basis of the analysis suggests that the interaction between producers and consumers creates the
preconditions for the development of traditional marketing, while in social media marketing there is one more
important element – the community. Theoretical study allows distinguishing the essential differences separating
social media from traditional media, which is characterized by consumer engagement, mutual communication
between the sender and recipient, the possibility for various communities with distinctive interests to form rapidly.
In summary of theoretical studies it can be said that due to a variety of social media channels users themselves
choose the most acceptable and attractive media channel (forums, social networking sites (social websites) blogs,
microblogs, instant messaging software, podcasts, wikis, content communities, virtual worlds) and engage actively
on it.
Review of the literature on social media integration into marketing communication revealed that social media is a
world-wide-web tool which enables users to become active creators of the content, to communicate with each other
actively, create and exchange various information. The key aspect of social media is that internet enabled all
individuals to become not only passive users of content but content creators as well.