The charter of the OSB development team was to understand how the business worked and
then to automate the existing processes with sufficient flexibility to meet the various needs of the
different sectors and functions. In some cases, standardization was allowed to simplify design and
improve practices to a common level across the organization. The system absorbed a lot of the
complexity of the existing processes which contributed to the cost of development, and was designed
to eliminate manual processing steps but not to redesign the existing processes.