9. Maintains current knowledge of occupancies to ensure that adequate staff is available and roster for duty.
( ต้องรู้ปริมาณของลูกค้าในวันนั้น ๆ และต้องแน่ใจว่าพนักงานพียงพอต่อการปฎิบัติหน้าที่ )
10. Manages the uniform room ensuring all staff uniforms are clean, in good condition, pressed and issued according to hotel policy.
( บริหารจัดการห้องเครื่องแบบให้แน่ใจว่าเครื่องแบบทุกชิ้นสะอาด อยู่ในสภาพที่ดี รวมทั้งแจกจ่ายตามนโยบายของโรงแรม )
11. Conducts regular inventories of linen, supplies and uniforms.
( จัดทำรายการคงเหลือของผ้า และเครื่องแบบเป็นประจำ )
12. Maintains recording system for staff, inventories and repairs.
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13. Supervises the safe storage and maintenance of all equipment, supplies, and chemicals.
( ตรวจสอบ
14. Maintains required levels of linen materials, equipment and general supplies for the efficient operation of the Housekeeping department.
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15. Responds to guest requests and immediately handles problems and complaints about all Housekeeping functions to maximize guest satisfaction.
(
16. Provides Housekeeping staff with current information regarding hotel special events, functions, promotions and ensure Housekeeping staff can provide this information to guests.
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17. Conducts regular meetings with both staff and management to assist in the efficient and smooth operation of the department.
18. Assist with the selection, training and development of Housekeeping staff in co-ordination with department of Human Resources.
19. Conducts performance appraisals of all senior staff and prepares guidelines and time frames for improvement.
20. Identifies Housekeeping training needs, complies and approves training materials and programs in co – ordination with the Human Resources Manager.
21. Participates in all management, staff and training meeting as required.
22. Trains and motivates staff in co – ordination with the Training department to achieve the highest standard of service and guest satisfaction.
23. Provides Housekeeping staff with current information on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
( ประสานงานกับแผนกต้อนรับส่วนหน้าและผู้จัดการแผนกช่างเพื่อแนะนำเกี่ยวกับอัคคีภัย การลักขโมย อุบัติเหตุ อุบัติเหตุฉุกเฉินและการคุกคามความปลอดภัยของแขก )
24. Ensure high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all Housekeeping staff.
25. Maintains a high standard of hygiene and sanitation throughout all service areas.
26. Reports any health or safety hazards to General Manager.
27. Performs other duties as assigned by the General Manager.
28. To attend training session internal or external as assigned or request by employee.
29. Promote by example the principles of “ TEAM “