Perspective three: Ronnie, 52 years old, Emmy’s son:
My name is Ronnie, I am Emmy’s son – I have told them and told them to call me if Mum has a problem – now I get here and find her all bruised and bleeding. She is never angry at home but they rush her and don’t listen.
She is very dignified and would be mortified to wet the bed but they don’t seem to care. Is this what quality care is all about?