Image/ reputation
Today corporate reputation and brand image has become more important as markets have
become more competitive and corporate image/reputation more vulnerable. Corporations may
simply be penalized by consumers and others for actions that are not seen in their eyes as being
socially responsible (Smith, 2003). “Corporate image is a result of everything a company does
or does not do” (Smith & Taylor, 2002).
Reputation has become one of the most valuable intangible assets and CSR is an important key
component of corporate reputation and brand recognition. Corporations with a strong CSR
image/reputation last longer than a corporation without such an engagement (Kotler & Lee,
2005). Companies that last long are those that focus on their reputation (Kay, 1993 cited in
McIntosh, et al, 1998).
“The brand that will be big in the future will be those that tap into the social changes that are
taking place.”20
- Sir Michael Perry, Chairman
Image/ reputation
Today corporate reputation and brand image has become more important as markets have
become more competitive and corporate image/reputation more vulnerable. Corporations may
simply be penalized by consumers and others for actions that are not seen in their eyes as being
socially responsible (Smith, 2003). “Corporate image is a result of everything a company does
or does not do” (Smith & Taylor, 2002).
Reputation has become one of the most valuable intangible assets and CSR is an important key
component of corporate reputation and brand recognition. Corporations with a strong CSR
image/reputation last longer than a corporation without such an engagement (Kotler & Lee,
2005). Companies that last long are those that focus on their reputation (Kay, 1993 cited in
McIntosh, et al, 1998).
“The brand that will be big in the future will be those that tap into the social changes that are
taking place.”20
- Sir Michael Perry, Chairman
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