Dear Karen,
Thanks for your information, you have to forward my mail to your management as the feedback mail,
We will be happy to work with you, but I do think the solution of increasing 3% penalt to our customers of being not renew the support is not helping, you will lose all the customers trust forever, demotivate partners to sell your support, giving good time to Ocean Fax to enjoy the replacement sites, you cannot just create any condition that force customers to buy your support and just to take care of your resources, or for whatever the reason I do not know, the shared resources to other new business is better way to this sunset Right Fax Product which all businesses is doing even ourselves, we have been working with Right Fax for almost 20 years, we enjoy together the beauty of the businesses, markets, good well known name customers, they do not do anything wrong to be penalized, the new technology is more taken up, we all know that.
I would like to take this mail that if your management view is still with increase and penalty condition, you will see more and more slow response from our customers since they will spend more time on less budget replacement rather than request their management higher budget on renewal Rightfax MA.
Your reconsideration on this and maintain good feeling of customers are welcome on any conf. Call or webex conversation anytime,
Cheers!
Rungfar