A tiny country at the bottom of the world (depending on which way you look at it) has shown the aviation industry for the second time in three years that their airline is the best flying the skies.
In fact Air New Zealand has won more Air Transport World’s Airline of the Year awards in the last decade than any other airline.
So how did a small Kiwi airline become the best airline in the world?
By implementing a plan that focused on three core strategies:
1. people and employee engagement
2. industry innovation
3. delivering the kiwi brand experience