If your printer control panel does not have an icon or button, navigate to the Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu, depending on your printer model.
If you are unsure if your printer is supported, go to Mobile Printing Solutions Compatible with HP Printers.
Make sure your computer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
Make sure your printer is connected to the Internet.
If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
If your printer is connected with a wireless connection, make sure the wireless feature is on, and the printer is connected to the same network as your computer.
Some printers have a wireless icon and a blue light on the front of the printer. Make sure the light is on and not blinking.