If an employee is consistently failing and the situation cannot be salvaged, you may need to dismiss the employee.
Key Performance Indicators (KPIs) for your staff
You can incorporate KPIs into your business by setting and measuring personal targets for individual staff members or departments. Performance management KPIs should:
- tie into the overall business objectives
- measure areas that influence the success of the business
- indicate areas requiring further action
Choosing KPIs
The areas you choose to measure should relate directly to the core activities of your business. The performance indicators you choose will differ depending on your specific business type, operations and industry. For example, KPIs may be used to measure such areas as:
- unit sales
- profit per item
- product quality
- customer service
- time required to complete tasks
- customer referrals
- staff turnover
Measure KPIs over time
KPIs should allow you to set measurable and achievable goals for improving core business activities. After introducing a method for examining and recording KPIs, make sure you maintain records of your results so that you can track performance over time.