Abstract: Behavioral intentions have been much discussed in marketing literature. Surprisingly,
except for airline industry, few studies have been found in transportation industries. This
paper studies the public transport passengers’ behavioral intentions in Jakarta city, especially
paratransit’s passengers. This paper explores the relationship between passengers’ behavioral
intentions and other latent factors, including satisfaction, perceived value, perceived sacrifice,
and service quality. The empirical data were drawn from 339 paratransit’s passengers using
questionnaire method. Structural Equation Modeling technique is used to analyze the
conceptualized relationship model. The empirical results reveal that perceived value and
service quality significantly affect passengers’ behavioral intention. The results also show that
perceived value is significantly affected by service quality and perceived sacrifice. From the
empirical results, managerial implications are discussed.