These days, there is almost nothing he won’t complain
about. After Clive was served mouldy strawberries on a
British Airways flight, he used a courier service to send
the fruit to the airline’s chief executive. To compensate,
BA invited his daughters, Nina and Zoë, to Heathrow to
personally inspect the airline’s catering facilities. ‘I just
can’t bear bad service,’ says Clive. ‘We have a right to good
service, and should expect it and demand it. In fact, what
irritates me more than anything is that, unlike Americans, we
British are hopeless at complaining