contract Preston. Also in April, Rendall reversed their decision to close the plant. Questions
1. What are the most significant events in the story of how the plant survived because of its adoption of quality-based principles?
2.the plant's processes eventually were brought under control. What were the main benefits of this?
3. SPC is an operational level technique of ensuring quality conformance. How many of the benefits of bringing the plant under control would you class as strategic?