Samsung Economic Research Institute conducts an annual survey among all the global employees in five categories: Work Smart, Think Hard, Build Trust, Leadership and Policy. The Institute compiles all survey results to create the Samsung Culture Index (SCI) and illustrates the work satisfaction, reliability and fatigue levels of employees companywide. In areas with low scores, the company seeks to make immediate improvements by offering customized programs through various consultative services.
_ The response rate for the at overseas subsidiaries increased from 83 percent to 88 percent between 2012 and 2013.
Satisfaction levels rose by one point on average compared to the previous year.