PROFESSIONAL PROFILE
A fresh and enthusiastic individual seeking employment as a Front Desk Clerk with Masons
Hospitality. Offering exceptional knowledge of managing tier one work duties along with
superb skills in handling office administration in a professional manner.
EDUCATION
City College of ABC, Fredrick, MD
Associate Degree in Customer Service – 2011
Majors: Front Desk Management
GPA: 3.11
KEY STRENGTHS
• Good understanding of anticipating guests’ needs and maintaining positive professional
relations at all times
• Profound comprehension of managing everyday front office tasks
• Exceptional competence in managing telephone systems
• Good knowledge of basic accounting and math calculations
• Computer savvy – Knowledge of front desk applications and MS Office Suite
• Bilingual – Spanish and English
SPECIAL SKILLS
• Able to work on a rotating shift
• Excellent customer service acumen
• Exceptional communication skills
• Ability to perform various duties at one time
ATHLETIC ACHIEVEMENTS
Fredrick High School
• Three year letter winner
• School Conference Champion, 2010
HONORS AND PARTICIPATION
• Member, Golden Key Honor Society
• Dean’s list
• Member of the school drama club
VOLUNTEER WORK
• Spherion Children – Big Brother
• Child Care Volunteer – Little Champs