establishing rapport
This is possibly the most important stage in sales. Many people are nervous about buying because they think that sales consultants only want to get their money. From the very first moment with a new client. you need to convince them that you are really interested in helping them find the right holiday.Of course, sometimes people go into a travel agency JUS t to browse through the brochures. In this case. do not stand next to them and ask questions. let them know you are there, but leave
them alone. Give them time.