I would like to inform you two that from now on, we would like to get your full support to cc product team for all related product development and implementation with partners. Kindly make sure all communication of your staff with partners is available in writing and cc product team at least in your final conclusion. We are pleased to support also related product issues such as review of application forms, change in sales illustrations etc.
We hope with this approach there will be no surprise issue as product could step in at the right time before the trouble arises. This would help us maintain good relationship as well as improve the efficiency of provide deliverables as promise with our partners.