CHAPTER 5
CONCLUSION AND RECOMMENDATION
Frist, this study tested the model of customer satisfaction toward 30
Kanya NOMSOT Business. The results show that business owners should
focus more on these four factors of service quality, Food and Beverage,
Environmental factors and price if they think customer satisfaction as part
of their marketing strategy yet among all these four variables they should
take service quality as the most important tool of customer satisfaction.
Second, based on the regression coefficients, the beta value for
services satisfaction is very low. Initially it looks surprising but in modern
and high growing milk shop business, it is not as much important tool to
differentiate the positioning on basis of quality as it is presumed by
customers that all restaurants of almost equal levels are giving same
service quality. So, the point of differentiation is not service quality only
but including other factors also.
Finally, I conclude that, majority of the customers are satisfied with
the environmental factors because environmental good, Interior decoration
modern and beautiful. Including delicious food and beverage quality.
Some customer not satisfied with the service because there are many
customers render service incomplete. Therefore if slight modification in
the service or the staffing increase would make services more quickly.
Future research
To explain customer satisfaction in a better way, it is important to
look at additional factors or seek better measures of milk shop (Divide the
dimension or variables of construct into all possible elements). Moreover,
quality and brand Image plays a dominant role. Milk shop and milk
products move in the market due to its quality and brand. Therefore it
should maintain the same. Finally, should development service. With an
emphasis on flavor, taste and consumer products to suit customers' tastes
are constantly promote business.
CHAPTER 5CONCLUSION AND RECOMMENDATIONFrist, this study tested the model of customer satisfaction toward 30Kanya NOMSOT Business. The results show that business owners shouldfocus more on these four factors of service quality, Food and Beverage,Environmental factors and price if they think customer satisfaction as partof their marketing strategy yet among all these four variables they shouldtake service quality as the most important tool of customer satisfaction.Second, based on the regression coefficients, the beta value forservices satisfaction is very low. Initially it looks surprising but in modernand high growing milk shop business, it is not as much important tool todifferentiate the positioning on basis of quality as it is presumed bycustomers that all restaurants of almost equal levels are giving sameservice quality. So, the point of differentiation is not service quality onlybut including other factors also.Finally, I conclude that, majority of the customers are satisfied withthe environmental factors because environmental good, Interior decorationmodern and beautiful. Including delicious food and beverage quality.Some customer not satisfied with the service because there are manycustomers render service incomplete. Therefore if slight modification inthe service or the staffing increase would make services more quickly.Future researchTo explain customer satisfaction in a better way, it is important toดูเพิ่มเติมปัจจัย หรือหามาตรการที่ดีกว่าของร้านนม (แบ่งการมิติหรือตัวแปรของโครงสร้างเป็นองค์ประกอบที่เป็นไปได้ทั้งหมด) นอกจากนี้คุณภาพและแบรนด์ภาพมีบทบาทโดดเด่น ร้านจำหน่ายนมและนมผลิตภัณฑ์ย้ายในตลาดเนื่องจากคุณภาพและแบรนด์ ดังนั้นมันควรรักษาเหมือนกัน ในที่สุด ควรพัฒนาบริการ ด้วยการเน้นรสชาติ รสชาติ และ สินค้าอุปโภคบริโภคให้เหมาะกับรสนิยมของลูกค้าอย่างต่อเนื่องจะส่งเสริมธุรกิจ
การแปล กรุณารอสักครู่..
