ABSTRACT
Online shopping is a form of electronic commerce which allows consumers to directly purchase products or services from
seller over the internet using web browser. Growing numbers of consumers shop online to purchase goods and services, gather
product information or even browse for enjoyment. Online shopping environments are therefore playing an increasing role in the
overall relationship between marketers and their consumers. The exploratory factor analysis shows that convenience, website
features, security and time saving are the factors affecting online shopping behavior of consumers. The regression analysis
indicates that convenience, security, website features and time saving are positively and significantly influencing the purchasing
decision of consumers at one per cent level. Online retailers need to ensure that the online shopping process in their websites is
designed to be as easy, simple and convenient as possible for online consumers to shop online. In addition, online retailers also
need to ensure that they provide an efficient delivery service to their consumers.