The greater a leader’s skill at transmitting emotions, the more forcefully the emotions will spread….the more
open leaders are — how well they express their own enthusiasm, for example — the more readily others will
feel that same contagious passion. Leaders with that kind of talent are emotional magnets; people naturally
gravitate to them. If you think about the leaders with whom people most want to work in an organization,
they probably have this ability to exude upbeat feelings. (p. 11)