References to September 11, 2001, are so prevalent in travel risk and security documents as to
be ubiquitous. Unfortunately, subsequent acts of aggression – such as Mumbai, Indonesia, or
London – make globalized terrorism close and personal for all travel managers. As we
approach a decade since September 11, it is necessary to reflect on what was, what is now,
and what is necessary to continue tracking and reporting travelers to ensure the due diligence
and duty of care components evolve as the business needs and environment changes.