Harrington (1991) refers to a process as “any activity or group of activities that takes
an input, adds value to it and provides output to an internal or external customer.
Processes use an organisation’s resources to provide definitive results.” Therefore, a
performance process framework will take strategy as an input (see previous section);
deploy the strategy so that it can derive a number of measures which are effectively
activities; add value to the strategy by examining its validity and implementation; and
deliver the performance results to the organisation or its shareholders and customers.
This is in essence the approach followed by the balanced score card (BSC) through