thanks for your response and I’m happy that your customer is satisfied about my explanation.
To the question, why the document did not match with the goods, it can tell you that this happened because “Human error”. This happen sometimes and we’re always happy to get a feedback from our customer then. We try to get a zero-defect production, but you and I know that this will not be possible.
Please let your customer have this information and with my best regards.
Thanks for your fully understanding in this.
Have a great weekend.