1. Gender – .02 −.03 – −.02 .03 .06 – – – – –
2. Age – – .48⁎⁎ – −.02 .10⁎⁎ .04 – – – – –
3. Tenure – – – – −.01 .06⁎ .02 – – – – –
4. Number of employees – – – – – – – – – – – –
5. Servant leadership – – – −.07 (.96) .35⁎⁎ .28⁎⁎ – – – – –
6. Helping behavior – – – −.05 .58⁎⁎ (.77) .63⁎⁎ – – – – –
7. Creative behavior – – – −.09 .59⁎⁎ .78⁎⁎ (.82) – – – – –
8. Job satisfaction – – – −.28⁎⁎ .20⁎ .16 .24⁎⁎ – – – – –
9. Organizational structure – – – .04 .03 .03 .07 .11 (.63) – – –
10. Patient satisfaction with nursing – – – −.18 .07 .10 .04 .37⁎⁎ .02 (.91) – –
11. Patient satisfaction with pain management – – – −.22⁎ .05 .15 .12 .31⁎⁎ .17 .81⁎⁎ – –
12. Patient willingness to recommend – – – −.17 .09 .09 .02 .34⁎⁎ .07 .76⁎⁎ .81⁎⁎ –
Grand mean .09 2.80 2.58 27.11 3.73 4.06 3.83 3.47 3.37 4.65 4.57 4.67
Between-hospital SD .00 .32 .15 .06 .20 .00 .06 .09 .35 .06 .08 .07
Between-unit SD .11 .45 .37 22.40 .40 .11 .11 .27 .82 .16 .22 .19
Within-unit SD .26 1.14 1.05 .73 .53 .61
Proportion within variance 84% 86% 89% 77% 96% 97%
Note. N = 1245. Individual-level correlations are given above the diagonal, and unit-level correlations are given below