Consumer Involvement
• Involvement is “ a person’s perceived relevance of the object based on their inherent needs, values, and interests”.
• Object – a product, a brand, an advertisement, or a purchase situation.
• Involvement is a motivational construct and it can be triggered by one or more of the different antecendents.
• Involvement can be viewed as the motivation to process information.
• To the degree that there is a perceived linkage between a consumer’s needs, goals, or values and product knowledge, the
consumer will be motivated to pay attention to product information.
• When relevant knowledge is activated in memory,a motivational state is created that drives behaviour (e.g. shopping)
• As involvement with the product increases,the consumer devotes more attention to ads related to the product, put more efforts to
understand the ads, focuses attention on the product-related information in them.