Dear Support Digitalcom,
Sorry there is a typo in the previous message.
Please help to perform a calibration of the optics of this camera & let me know the outcome.
Go to Camera Web GUI > Setup > System Options > Maintenance > Optics > Calibrate.
Please try the focus on the camera again , once the calibration Completed.
Look forward for your reply.
Thanks & Best regards,
Johan
Axis Customer Services