This section addresses the last questions relating to the possible trends of integrated
management systems, i.e. ERPs, which could be implemented by service providers in
the SA ICT industry within the next five to ten years. Respondents did not support the
idea that ICT operators will be fully-fledged, paperless entities within the next five
years, but were rather in favour of a mix of manual and IT processing systems and of
the opinion that ICT operations will still be mostly paper-based after five years. They,
however, agreed that ICT operators in SA would be highly effective and automated
after ten years.