REVIEW OF LITERATURE
Although large numbers of studies have shown that green hotel practices contribute to guest
satisfaction and loyalty, there is less empirical evidence proving the importance that consumers attach
to efforts supporting sustainability.
Many green hotel efforts (e.g., reusing towels, turning off lights) require consumers to be collaborators
in the service process and can influence the tangible aspects of the guest experience. As a result, it is
likely that consumers are more aware of hotel ecological practices in which they have participated
(e.g., recycling), rather than any other sustainable initiatives the hotel might have undertaken (e.g.,
environmentally-sound construction) which do not require consumer participation.)
Unfortunately, some hotels go green as a marketing ploy without really being green. This can be done
as the criteria used to certify a hotel as green are inconsistent across the various accrediting
associations. This leaves less awareness of the consumer regarding understanding how truly green
hotels are? Or how to compare properties those claim to be green but are certified by different
REVIEW OF LITERATURE
Although large numbers of studies have shown that green hotel practices contribute to guest
satisfaction and loyalty, there is less empirical evidence proving the importance that consumers attach
to efforts supporting sustainability.
Many green hotel efforts (e.g., reusing towels, turning off lights) require consumers to be collaborators
in the service process and can influence the tangible aspects of the guest experience. As a result, it is
likely that consumers are more aware of hotel ecological practices in which they have participated
(e.g., recycling), rather than any other sustainable initiatives the hotel might have undertaken (e.g.,
environmentally-sound construction) which do not require consumer participation.)
Unfortunately, some hotels go green as a marketing ploy without really being green. This can be done
as the criteria used to certify a hotel as green are inconsistent across the various accrediting
associations. This leaves less awareness of the consumer regarding understanding how truly green
hotels are? Or how to compare properties those claim to be green but are certified by different
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