Further Information
If you need further information, please contact:
Duty Officer (ICA Parcel Post)
Tel No: (65) 6845 6679
Singapore Post Centre (SPC)
Monday to Friday: 8.30 am – 5.30 pm
Saturday: 8.30 am – 1.30 pm
Local Tel No.
Overseas Tel No.
SingPost
1605
(+65) 6841 2000
Speedpost
1800-222-5777
(+65) 222 5777
Singapore Customs Call Centre
Tel No: (65) 6355 2000
Procedures and Systems Branch (Refund Unit)
Tel No: (65) 6355 2103
Fax No: (65) 6355 2156
E-mail: customs_refund@customs.gov.sg
Frequently Asked Questions
For FAQs on customs matters, click here.
Top 5 Most Popular FAQs
1. What are the procedures if I intend to bring cigarettes for my personal consumption when I visit Singapore?
2. I am thinking of buying a model aeroplane through the Internet, which cost US$150. It will be sent to me by courier service. How much tax do I have pay?
3. How do I know if my product is controlled?
4. My supplier will be sending me some trade samples before I decide on the quantity to order. The samples are not for sale. Do I need to pay GST for them?
5. My overseas supplier intends to send me an item (replacement/free-of-charge items/samples/gifts) at no charge together with my next shipment of goods. Is GST payable on the item?
Customs Circulars
For Circulars on customs matters, click here.
E-Learning Courseware
For e-learning course on ‘Guide to Customs Procedures’, click here.