My greatest achievement so far in my career would probably be winning the Manager of the Year award last year. I made numerous operational changes at my branch, including a massive reduction in stock levels - which significantly boosted our working capital. I also drove up sales levels, especially by increasing the uptake of after-sales insurance packages. The net effect was that we smashed the previous branch sales record by an impressive 37% - and profits rose in line with this. This directly resulted in my promotion to the management of the flagship Edinburgh branch.