nternal business process perspective
IKEA has constantly strived hard to achieve cost efficiency by increasing the levels of performance of staff. This has increased the level of performance of the overall IKEA workforce. It also increased the number of stores to 250 around the globe to promote customer convenience. The supply chain of the organization is also strong with a dynamic storage system.
Customer Perspective
IKEA has created effective branding which increased the coordination between customers, suppliers and sales staff. It was able to establish brand loyalty amongst the customers so that they feel "quality products" is offered for the price that they pay.
Learning and Growth
IKEA has introduced portable furniture with the aid of new technology. However it has to spend more in the future to acquire the benefits of new technology.
Financial Perspective
IKEA has become the most profitable furniture retailer in the world. During the fiscal year ended 31st August 2005 revenues increased by 15% to $17.7 billion and IKEA's pre-tax operating profits are expected to be $1.7 billion.