Disappointing
Good: The kids playground. Although it was far from the room we stayed. Checked-in staff said ALL rooms are occupied but we saw that there were 2 empty rooms near the kids pool. If only he listened attentively to request than concentrating on finishing his task. Clean pool at pool accessed room.
Bad: Checked-in staff, Jason, was more concerned about finishing his tasks than listening to concerns & request. No proper explanations was done at check-in. He didn't follow-up on extra beds needed. Returned to reception after 1hr. With no eye contact, Jason continued his current task & said he will follow it up after we return. Housekeeping was poor. Left room at 8am. Returned at 1130am, bed not made, wet towels not changed, tissue & toilet roll not topped up. Staffs follow-up was ridiculously slow & poor. Complaint bathtub knob faulty, staff said will service later or tomorrow, KNOB remained faulty till end of 2nd day. Asked for new sets of clean, dry towels. Waited more than 30 mins, still NO clean,dry towels. Asked another staff for new sets of towel because first staff didn't send, waited 1hr, NO towels. Called for room service & verbalized unhappiness, both housekeeping AND staff came with new towels etc. Not worth the amount of money I paid. Won't return NOR recommend it.