Quality of service delivery is dependent on the responsibility of both the organisation and the worker in following the policies that guide service delivery.
A list of such policy documents is:
the organisation’s strategic plan
policy documents, for example, providing services to cultural and linguistic diverse clients (CALD)
job descriptions.
As well, there are legal documents which provide protocols for:
ethics in practice
duty of care guidelines which include confidentiality, and equity and access
child protection policy
occupational health and safety guidelines.