A process is a sequence of activities that is intended to achieve some result
Process-Focused Practices
 Identify vital work processes that relate to an organization’s core competencies
 Determine key work-process requirements
 Design and innovate work processes to meet all requirements
 Minimize overall costs associated with inspections, tests, and process or performance audits and prevent defects and errors
 Implement work processes and control their day-to-day operation
 Improve work processes to achieve better performance