A process is a sequence of activities that is intended to achieve some result
Process-Focused Practices
Identify vital work processes that relate to an organization’s core competencies
Determine key work-process requirements
Design and innovate work processes to meet all requirements
Minimize overall costs associated with inspections, tests, and process or performance audits and prevent defects and errors
Implement work processes and control their day-to-day operation
Improve work processes to achieve better performance