The most important of these departments is the front desk management of a hotel. Although, all organizations have front desk in their offices to welcome the guests but in hotels the role and responsibility of front desk management becomes more valuable. Thus this needs to be organized well to impress the guests.
The basic duty of the front desk is to manage all the departments of a hotel which includes the housekeeping, accounts and online reservation. However the most important of them all is the performance at the front desk where they are required to receive the guests and visitors. It is said the first impression is the last impression. Hence, the front desk person needs to be charming, patient and helpful.
In a hotel management system, front desk manages a lot of financial items of the hotel. They compile the guest list as well as prepare the check in and check outs, forwarding it to other departments. It is the responsibility of the front desk management to communicate the arrival of the new guest to the housekeeping department.